Service
· Offer a showroom where customers can visit, sample, and test machines.
· Develop customized laser cutting solutions for customers, taking into account technical feasibility.
· Provide customers with tailored technical guidance and comprehensive equipment information based on their specific needs.
· Provide free training for the customer's machine operators.
· Conduct on-site inspections of the customer's machine and assist in planning and designing the production site, including water, electricity, and gas requirements, based on the actual on-site situation.
· One-year warranty with lifetime support.
· In case of any equipment problems, our after-sales engineers will provide timely and prompt response and service, typically within 24 hours.
· Free replacement of faulty parts caused by quality issues within the warranty period (excluding wear parts, consumable parts, and transmission fiber).
· Our company offers customers the necessary equipment supplies and maintenance services they require.